Privacy Policy

1. Scope

SailorSkills is operated by Sailor Skills, LLC, a California limited liability company based in Berkeley, California, which is responsible for the information described in this policy. This policy describes how SailorSkills Pro collects, uses, and shares information when you use sailorskills.com, pro.sailorskills.com, and the SailorSkills Pro demo as a service provider (“you”), and how it handles information about your customers that you enter into the app.

2. What we collect

Your account information: name, email address, business name, and password (stored hashed by our authentication provider, never in plain text).

Demo access requests: name, business name, email address, phone number, and approximate fleet size. We use this information to review your request and follow up personally. The demo request form does not send automated text messages to applicants.

Team member information: if you invite workspace members (e.g. divers, office staff), we store their name, email, role, and — for shared-tablet use — a hashed PIN.

Your customers’ data: boat details, contact information, service history, and service photos or videos that you or your team enter or capture while using the app. This data belongs to you, not to us — see our Terms of Service.

Payment information:your subscription is billed through Stripe. Card numbers and other sensitive payment details are entered directly into Stripe’s hosted checkout and never touch our servers; we only receive a payment token, subscription status, and billing metadata from Stripe.

Usage data: basic technical data (such as request logs) generated by using the app, used for security and troubleshooting.

3. How we use it

• To operate the service: scheduling, service logging, inventory, and billing features you use;
• To bill your subscription and, where you enable customer billing, to help you charge your own customers;
• To send transactional email (receipts, confirmations, service notices) on your behalf or ours;
• To host and stream service photos and videos you upload;
• To maintain security, prevent abuse, and troubleshoot issues;
• To improve the product.
• To review demo access requests and follow up with prospective users.

4. Who we share it with

We do not sell your personal information or your customers’ information. We share data only with the service providers (“sub-processors”) that power SailorSkills Pro, each bound to process data only on our instructions:

• Supabase — our database, authentication, and file storage provider. All application data (accounts, boats, service logs, photos/videos metadata) is stored here.
• Stripe — payment processing for your SailorSkills Pro subscription (and, where enabled, your own customers’ card-on-file billing). Stripe handles and stores card data directly; we do not.
• Resend — delivery of transactional email (receipts, notices, confirmation links).
• Twilio — delivery of internal text notifications about new demo access requests and inbound business text messages.
• Cloudflare Stream — hosting and streaming of service videos.
• Vercel — application hosting and infrastructure.

We may also disclose information if required by law, or to protect the rights, property, or safety of SailorSkills, our users, or others.

5. Data retention

We retain your account and your customers’ data for as long as your account is active, so your service history stays intact. If you cancel your subscription or close your account, we retain data for a limited period in case you reactivate, then delete or anonymize it, except where we need to keep records for legal, tax, or dispute-resolution purposes.

6. Your choices and deletion requests

You can update your account information from within the app at any time. To request deletion of your account or your customers’ data, or to ask what data we hold, email hello@sailorskills.com. We will verify the request and respond within a reasonable time.

7. Security

We use industry-standard measures to protect data, including encryption in transit, row-level tenant isolation in our database so one provider’s data isn’t visible to another, and access controls on team member accounts. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s privacy

SailorSkills Pro is a business tool intended for adult service providers and is not directed at children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by email or an in-app notice) before the changes take effect.

10. Mobile app (iOS and Android)

SailorSkills Pro is also available as an iOS and Android app for members of a SailorSkills Pro workspace (service providers and their team). The app collects your sign-in email and user ID, the service logs and notes you create, your time clock entries, and videos you choose to upload from your phone’s photo library. It also shows you data your workspace already stores, such as boat and billing records, so you can work from the field.

This data is stored on your device so you can keep working offline, and syncs to SailorSkills servers once you’re back online. The app shows no ads and uses no third-party analytics or tracking. It accesses your photo library only when you choose a video to upload.

To delete your account, email hello@sailorskills.com or use Delete account in the app’s More tab.

11. Contact

Questions about this policy or your data? Email hello@sailorskills.com. See also our Terms of Service.